Our three setups
What we build and how we go about it
Each setup is scoped to a specific operational problem. We describe the scope, agree the price, build it with your data, hand it over to your staff, and maintain it if you want us to.
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The same approach for every setup
We start every engagement by looking at your current process — how you manage deliveries or how your customer records are structured — before we design anything. What you have now shapes what we build.
We agree the scope in writing before work starts, and we include a comparison or review period in the setup so your staff can evaluate the output before it goes into active use. Nothing changes in your operations until your team is comfortable with what the setup produces.
If you take the monthly maintenance arrangement, you receive a short written note each month. Anything concerning gets raised directly, not saved for the monthly cycle.
1. Look at what you have
We review your current records, software, and working methods before proposing anything.
2. Agree the scope in writing
What we build, what it costs, and what is outside scope — all in writing before work starts.
3. Build with your data
We use your actual delivery points or customer records, not sample data.
4. Review period with your staff
Your team evaluate the output before it goes into use. Their feedback shapes final adjustments.
5. Monthly maintenance (optional)
We check connections, review output samples, and apply corrections logged by your staff.
Setup 1
Delivery Scheduling Aid
Waterline: the final route stays with the person driving it
For businesses running their own vans or riders around a town. The aid suggests a running order for the day's drops based on addresses, time windows and what your driver already knows about the roads. The suggestion is a starting point — the driver can adjust it, override it, or set it aside on any given day.
Setup covers importing your regular delivery points, agreeing which constraints matter most, and a week of running it alongside your usual method so you can compare before committing to anything.
- Reduces time spent sequencing drops each morning
- Considers time windows and address proximity
- Driver can override or adjust any suggested route
- One week comparison with your current method included
- Works with your existing delivery list format
Setup 2
Customer Note Summaries
Waterline: all original notes stay untouched underneath
Long service histories condensed into a short readable summary at the top of each customer record, so whoever picks up the phone knows the story without reading nine months of notes. The full history stays untouched underneath and every summary links back to the notes it drew from.
Scope covers your existing records, agreement on what a summary should always mention — such as outstanding complaints or preferred contact method — and a review round where your staff mark summaries that missed something important.
- Covers your full existing record set
- You define what each summary must include
- Staff review round to catch gaps before live use
- Every summary links to its source notes
- Original notes unchanged and accessible below
Setup 3
Maintenance
Waterline: all decisions about what to keep or change remain with you
A monthly maintenance arrangement covering the setups we have built for you. We check that connections to your other systems still hold after their updates, review a sample of output for drift, apply corrections your staff have logged, and keep a running record of costs against use.
You receive a short monthly note on what was checked. We raise anything concerning as it appears rather than saving it for the monthly cycle. No minimum term — the arrangement can end at any month end.
- Connection checks after updates to your other software
- Sample output reviewed for drift each month
- Staff-logged corrections applied monthly
- Running record of costs against use
- No minimum term
Which setup fits you
Choosing the right setup
The three setups address different problems. Some businesses take all three; others start with one and add more later.
| Feature | Delivery Aid RM 126 |
Note Summaries RM 350 |
Maintenance RM 620/mo |
|---|---|---|---|
| Best for businesses running own vans or riders | — | — | |
| Best for businesses with long customer histories | — | — | |
| Keeps existing setups running after software updates | — | — | |
| One-time cost, no recurring fee | — | ||
| Includes comparison or review period | — | ||
| Monthly written note on what was checked | — | — |
Across all setups
Standards that apply to every piece of work
Data used for its stated purpose only
We handle your records only to build or maintain what was agreed. We do not retain copies after the work is done.
Output traceable to sources
Every summary and suggestion can be traced back to the data it was drawn from. Nothing arrives without a way to check it.
Human decision at every point
No setup we build makes operational decisions automatically. Suggestions are presented to a person, who then decides.
Scope in writing before work starts
What we build and what we do not build is written down before work begins. Changes require written agreement before they are made.
Quality checked before handover
We review output before it goes to your staff and include a review period where they can identify gaps before going live.
Exit is clean
Setups belong to you. If maintenance stops, they continue to work. We do not embed lock-in as part of how we deliver.
What it costs
Pricing — all prices in Malaysian Ringgit
Delivery Scheduling Aid
One-time setup
complete, no extras
- Import your delivery points
- Agree key constraints
- One-week comparison included
- Staff handover session
Customer Note Summaries
One-time setup
complete, no extras
- Covers all existing records
- Custom summary requirements
- Staff review round included
- All notes stay untouched
Maintenance
Monthly, no minimum term
per month
- Monthly connection checks
- Output drift review
- Corrections applied
- Monthly note in plain language
Not sure which setup fits your situation?
Tell us about your business and we will say which setup, if any, addresses what you are dealing with.
Request information